Terms of payment
How to pay for orders, know the accepted payment methods
Secure payment methods guarantee the best shopping experience.
The importance of ensuring safety and versatility in facilitating the shopping experience is a prerogative of Bottega del Friuli .
The evolution of payment systems, the updating of regulations and the constant evolution of user habits in a digital landscape that is increasingly used and increasingly within everyone's reach, leads to a continuous updating of every aspect related to the world of payment for online purchases.
These reasons determined the choice by the Bottega del Friuli staff of payment solutions entrusted to specialized partners , who guarantee the parties involved and protect them from every point of view, from the purely monetary to that of security and privacy, in compliance with the relevant regulations and laws.
Bottega del Friuli therefore makes the following payment methods available to its customers:
The Bank Transfer is a historic and commonly used tool, totally independent and without communication of its information by the customer to any external partner and does not provide for the storage of any customer information, except for that provided for the completion of its order.
However, the method requires the customer to carry out the banking transaction within 48 hours of sending his purchase proposal and scrupulously follow the information that appears on the screen and that he receives via email , taking care to correctly indicate the name used in the reason for payment. for the order the reference code of the order sent.
Failure to make the transfer within the established deadlines will result in the cancellation of the order.
The incorrect or partial completion of the bank transfer with the requested information could lead to slowdowns in the processing of the order , requiring the staff to carry out checks aimed at safely tracing the payment to the order.
Credit, debit and prepaid cards, GooglePay, ApplePay
Bottega del Friuli has entered into a specific contract with Stripe , a company specialized in processing online payments for Internet businesses, based in Ireland.
The company offers a technological solution through a specific plugin which, by interfacing with their IT systems, receives the information relating to the order from Bottega del Friuli in an encrypted and secure manner and collects the customer and instrument information on its platform. of purchase used in compliance with the relevant laws and regulations.
Upon successful completion of the payment transaction, Bottega del Friuli will instantly notify the payment, also in the event of missed or failed payment.
Bottega del Friuli considers the order confirmed exclusively upon receipt by Stripe of the successful outcome of the transaction and consequently proceeds with the preparation and fulfillment of the order without further waiting or tasks on the part of the customer.
Stripe optionally offers users the possibility of storing information for future purchases on Bottega del Friuli, maintaining the information on their systems and coupling it with the information present on the portal in such a way as to recognize the customer the next time they use it. This functionality can be activated at the customer's discretion during the purchase phase and can be managed from the control panel of the customer's account.
For further information and to view the privacy policy and the processing of personal and sensitive data, you can directly visit the partner's page at the following link: https://stripe.com/it/privacy
PayPal
The choice to propose the payment system with PayPal is nowadays a mandatory practice for those who sell online.
PayPal is currently the longest -running payment system and perhaps best known by Italian users, despite not being the most used .
PayPal's guarantees in terms of security and confidentiality are known to everyone and are the same as those offered by other players in the sector as everyone must respect common laws and regulations.
PayPal allows those who have an account to use all the payment tools associated with it by simply using the username and password of their account without having to communicate the credit card details from time to time.
Furthermore, customers can also associate their bank account with the PayPal account .
Furthermore, depending on the customer's account and specific promotional activities, PayPal offers its users additional guarantees for which it carries out independent activities.
Through the use of PayPal, Bottega del Friuli receives the outcome of the transaction instantly and does not retain any data linked to the transaction other than the identification code of the financial transaction necessary to trace the payment received to the order placed.
For further information and to view the privacy policy and the processing of personal and sensitive data, you can directly visit the partner's page at the following link: https://www.paypal.com/privacy-center
Additional information for Bottega del Friuli users
Bottega del Friuli is evaluating other payment methods and formulas to offer to its users, but believes it is necessary to put their security first at the expense of real or ephemeral convenience. However, we believe that the above methods are able to satisfy a sufficiently broad panorama that allows the usability of the service offered to almost all the public on the national territory.
Any doubts or needs for clarification related to payment solutions can be requested by contacting our staff via the page dedicated to Customer Support .
Order management times
In order to guarantee punctual deliveries and prevent the goods shipped from remaining in the couriers' warehouses for longer than the necessary time, Bottega del Friuli adopts a very simple but decidedly effective shipping policy .
Shipments take place on a weekly basis, in order to guarantee maximum freshness and consequently longer periods for the consumption of the products ordered.
All products ordered by midnight on Sunday will be shipped on Tuesday or Wednesday .
The same logistics dynamics are adopted for shipments within the regional territory. In any case, if there are conditions to be able to bring forward the shipment in compliance with the prerogatives of the service offered, our staff will take care to notify customers and proceed with delivery in advance.
Couriers Used for delivery
Bottega del Friuli has entered into a dedicated agreement with the national express courier GLS .
This courier will be used for all deliveries throughout the country, however depending on specific situations, the staff may resort to another solution, maintaining the same service conditions.
Each shipment will be traceable using the tools made available by Bottega del Friuli and/or the courier responsible for delivery.
The shipping code and the ways in which to check its progress will be communicated to the customer via email as soon as the order is delivered to the carrier.
Customer obligations
The Bottega del Friuli staff is equipped with its own verification system and quality control procedures for each individual package that is entrusted to the courier, in order to guarantee and certify the good condition of the packages shipped and the goods contained.
Once the goods have been entrusted, it is no longer possible for us to monitor the situation, and it is for this reason that the collaboration of the customer becomes fundamental, who at the time of delivery will have to verify their good condition and if he detects anomalies or tampering he must refuse the package taking care that the courier notes the reasons and immediately contact customer support and inform them, where possible also accompanying the communications with photographs.
Our staff will take care of the replacement in the shortest time possible and without any cost .
If the customer accepts the package even if it is in poor condition , the customer will not be able to exercise any type of right regarding the goods contained if they are damaged.
https://bottegadelfriuli.com/gb/info/reso-e-diritto-di-recesso
Rates in effect
In pursuing the philosophy of Bottega del Friuli which intends to make simple, transparent and offer a rewarding shopping experience to its users, the shipping costs are FIXED regardless of the number of packages, the weight and the volume they generate.
The single rate for the delivery service is €4.90 (except promotions)
Bottega del Friuli offers free shipping for all orders over €69.90 (except promotions)
The amounts are intended as net, i.e. those indicated in the cart, before confirmation of payment, i.e. the total amount resulting after the deduction of any discounts or promotions.
The shipping cost is not calculated towards reaching the threshold.
The only exceptions that may require a supplement for delivery may occur for some geographical locations and/or for particular needs resulting from the type of product ordered. Any increases are indicated in the cart with the related reasons.
Below are the areas of Italy for which the surcharge and the related amount will be applied:
Sicily and Calabria : current rates or offers +2.5€ additional
Venice cities and smaller islands (throughout Italy): current rates or offers +15€ additional
Sardinia : current rates or offers +€5 additional