Premise

These Conditions are governed by Italian law and in particular by the legislative decree of 22 May 1999, n. 185 regarding distance contracts and by legislative decree 9 April 2003, n. 70 on certain aspects concerning electronic commerce.
For anything not expressly regulated and indicated in the following document, reference is made to the aforementioned laws and regulations.
Each rule in the document was drawn up with the aim of making every area of relations with the end user simple and transparent and in compliance with the obligations and rights of the parties.

Definitions

The offer and sale of products on the platform www.https://bottegadelfriuli.com/gb/  (hereinafter “Bottega del Friuli”) are governed by these General Conditions of Sale (hereinafter “Conditions”).
The products purchased on the site are sold directly by the individual manufacturing or selling companies (hereinafter "Sellers") to users registered on the site itself (hereinafter "Users").

Elita srl – owner of Bottega del Friuli – only offers a promotion and purchase facilitation service, as well as a mediator in any disputes.

For further information you need to access the specific sections of the portal, where there is information regarding the operation, the resolution of any problems and the refund policies for products purchased on Bottega del Friuli.

It will always be possible to contact Elita srl for any need, through the dedicated area of theCustomer service.

Terms and conditions

These conditions exclusively regulate the offer, forwarding and acceptance of purchase orders placed on Bottega del Friuli. 

However, the Conditions do not regulate the supply of products by third parties who are present on Bottega del Friuli via links, banners or other hyperlinks (we recommend checking the conditions of sale of these parties before making any purchases).

To conclude the proposed purchase of one or more products on Bottega del Friuli, the Buyer must use exclusively the technological and digital tools made available on the portal, referring to the information present in the information pages and/or to the communications that appear on the video. depending on the operation being performed by the user. 

In order to forward your purchase proposal, the user must use the cart function (checkout), filling in all its parts and explicitly accepting the mandatory clauses provided for by law and/or regulations on remote purchases, with particular reference to having read and acceptance of this document and of the other information to which it refers.

The purchase proposal by the user is considered valid upon receipt by Bottega del Friuli of the confirmation through payment of the amount communicated at the conclusion of the order sending procedure, subject to verification by the Bottega del Friuli representatives of the correctness and correspondence of the information contained in the order summary and the acceptance of the proposed conditions, of which the user confirms having read and understood the contents, undertaking to observe them and refer to them in the event of a dispute.

Each product or service offered within Bottega del Friuli is sold directly by the seller who is solely and directly responsible for what is reported and declared in the presentation sheet (otherwise called the product sheet).

The Seller is also responsible for the correspondence between what is proposed and what is received by the user at the conclusion of the order.

Elita srl carries out regular checks of the published contents with the aim of intervening and preventing the improper use of the tool by sellers and reserving the right to prevent their practices which are not legal or not foreseen by the Terms of these Conditions for Sellers, also not compliant with ethics of Bottega del Friuli.

The images and colors of the products on sale are for the purpose of presenting the product or service and may not correspond to the real ones due to the Internet browser, the monitor used, the quality of the image itself or the nature of the good or service proposed. The images are therefore intended only as explanatory of the product itself, but not exhaustive and non-binding.

The actual weight for some products may not be precisely that indicated, as some products are packaged directly following the order, in an artisanal manner and/or are subject to weight variation due to their nature and specificity. 

The amounts indicated and applied take into account the minimum packable weight and the state at the time of shipment, with the same methods envisaged for the direct sale of food or artisanal products.

Product prices may be subject to change over time. The buyer has the obligation to consult the final sales price before submitting his purchase proposal. 

The amounts indicated and the subject of the order are those present in the documents and communications which are authentic as of the date on which they are drawn up.

Subsequent changes in price and/or conditions do not constitute an element that can determine the increase or decrease of the amounts indicated, nor do they entitle the parties to any benefit.

The guarantee on products means that provided by law based on the legal status of the customer, the nature of the products, services, as well as their product category.

Payment methods and methods

The accepted payment methods are indicated and updated on the Payment Methods page which can be reached at the following address: https://bottegadelfriuli.com/gb/info/pagamento-sicuro.

The constant and continuous change in habits and opportunities, as well as in the terms of the law, allows us to keep the usability of services related to payment methods updated, with the aim of guaranteeing secure payment systems and at the same time using current tools that are more similar to users .

For greater and immediate transparency, these terms and conditions are completed and refer to the address indicated above, for the specific topic.

Returns and Right of Withdrawal
Methods and times for refunds
Shipping and Delivery of products and services

Every logistical activity deriving from an order is the strict responsibility and merit of Elita srl or its delegated partner, for which Elita srl will in any case be responsible to the user.
The changeability of the applicable conditions and the necessary and due transparency of communication make it necessary to extend this document to what is contained in the pages:

Shipping and Delivery: https://bottegadelfriuli.com/gb/info/vini-e-bevande

Return and Withdrawal: https://bottegadelfriuli.com/gb/info/reso-e-diritto-di-recesso

Refund Times and Methods: https://bottegadelfriuli.com/gb/info/reso-e-diritto-di-recesso

for the areas of specific competence and which the user is advised to read.

Customer support and dispute resolution

Any form of pre- or post-sales assistance can be forwarded to the Bottega del Friuli staff, the sole interlocutor with users, using the specific procedure reported on the dedicated page called Customer service.

The Bottega del Friuli staff guarantees quick responses and in compliance with the working hours of the Customer Assistance Service which is shown on the aforementioned page.

Furthermore, any specific requests such as, by way of example, returns, withdrawals, disputes or situations for which it is necessary to draw up specific documentation, will find their own dedicated page already present within the information pages of Bottega del Friuli or may be communicated to the user the need for it was made clear.

Through these pages, it will be possible within the terms of law and transparency to carry out procedures suitable for resolving the problem or obtaining the desired information.

It is highlighted that any agreement, of any kind, is created or stipulated with the seller directly with the user, in addition to constituting an element of violation of the terms and conditions of the sellers and for which we reserve the right to take appropriate actions, has no of no value and does not constitute a commitment on the part of Elita srl.

Any dispute will be managed by the Bottega del Friuli staff according to the Terms and Conditions accepted by the user and for unforeseen cases, reference will be made to the regulations and laws in force on the date of the disputed event.

Elita srl, in full compliance with this document and the relevant regulations, will make itself available for any action aimed at amicable resolution; should the resolution not be reached and extrajudicial action is necessary, it is hereby noted that the competent court is the local one, i.e. the Court of Udine, unless otherwise provided by law.

Elita srl undertakes to resolve any dispute in the shortest possible time depending on the collateral needs arising from the specific situation, in compliance with the regulations and as a consequence of any obligations due to the user, who is in turn required to respect the times and methods in order to follow up on their respective tasks.

Privacy Policy and data processing

To obtain information on the processing of the Buyer's personal data on Bottega del Friuli it is necessary to consult the section Privacy Policy of the site.

For any other information on the Privacy Policy of Bottega del Friuli it is possible to send requests via theCustomer service.

Cookie Policy

As required by European regulations on the matter, please refer to the specific information page called Cookie Policy

Changes and updates

These Conditions are modified from time to time in consideration of any regulatory changes. 
In case of modification, the new Conditions will be effective from the date of publication on Bottega del Friuli without any type of retroactive effect.