Bottega del Friuli is a facilitator portal, dedicated to the digital promotion of producers, artisans and small local businesses that offer goods and services.

The aim of the "shop system" is to make access to both sellers and customers simple, immediate and intuitive , leaving both free from thoughts and worries.

Sellers will only have to worry about keeping their inventory updated and adding new products and preparing the products sold .
Bottega del Friuli will take care of the promotion and all other aspects related to online sales.

Customers will be able to choose and purchase their favorite products online and receive them directly at the address of their choice, without any fear.
The Bottega del Friuli team will personally take care of all the operations necessary to guarantee conditions, punctual delivery and manage any other situation.

The "Shop System" allows you to place an order as if you were in a large specialized supermarket .

You can buy what you want and in the quantities you want from any seller and you will always pay only one shipping .

But there's more!
As the value of your order increases, the cost of shipping decreases until it becomes free once the threshold of €127.00 is exceeded.

Of course yes!

The shipping cost decreases as the value of your order increases .
Upon reaching the threshold of €69.90 , you will automatically be offered free shipping .

However, temporary promotions or specific products contained in your cart could help you obtain free shipping even for lower amounts.

The cost of shipping has always been the obsession of those who buy online.

Many evaluate an e-commerce based on shipping costs, without however considering that delivery is a service , an advantage and should not be seen as a cost .

This attitude often leads to not correctly evaluating the total expense, because one does not realize that this service is in one way or another hidden in the price of the product.

Bottega del Friuli , respecting its ethics and its transparency model , has decided to adopt a coherent and honest strategy .

Before completing the order, you will be clearly indicated the cost of delivery and any additional charges if present for particular geographical locations or needs resulting from the nature of the products ordered.

We ship our partners' products throughout Italy , with National Express Courier.

At the moment we do not ship abroad , we will soon expand the possibility of delivering to most European Community countries .

If you live abroad and are interested in receiving the products, contact our Customer Service and together we will evaluate the possibility of satisfying your request.

For each order we receive, the portal automatically sends the order confirmation with its summary.

If you don't receive it, check your spam and whether you entered the correct email address when you registered.

Each update of the progress of the order, up to the point of shipment for which you will be provided with the tracking code of the courier who will carry out the delivery, requires the sending of an update email.

In this way you will be able to know in advance and with adequate precision the day on which the delivery will take place .

Remember that the courier delivers according to his areas and the route entrusted to him by the logistics department.

We are not able to provide indications or impose on the delivering carrier indications on times or daily slots.

If you have entered your correct mobile number , keep it within earshot, the courier may be kind enough to notify you of its arrival, even if it has no obligation to do so.

Once you have finished adding your products to the cart, you can complete the order by filling in the information necessary for delivery and invoicing and selecting the payment method, you can proceed with confirmation through payment by following the instructions that appear on the screen.

Your order will be received immediately by the Bottega del Friuli staff and by each seller to the extent of their competence and with the utmost confidentiality.

The seller will prepare the products you have chosen and the Bottega team will collect them as soon as possible.

Once all the products in your order have been collected , they will be combined and entrusted to the Express Courier who will deliver them to the address you have chosen .

These phases will be coordinated in such a way as to offer you punctual, convenient reception and at the same time guarantee the quality and freshness of the products ordered.

All Bottega del Friuli deliveries are guaranteed by a National Express Courier service .

For shipments outside the borders of the region , in order to guarantee the delivery of always fresh products and avoid them remaining in the couriers' warehouses, shipments are made weekly every Tuesday or Wednesday , for all orders that will be received within hours 24.00 on the previous Sunday .

For shipments in the regional territory , approximately the same rule applies, however the Bottega del Friuli staff reserves the right to modify where and when possible, anticipating and making the delivery of the purchased goods more advantageous for customers.

Every action, even and above all in the context of the shipping service, puts the service and freshness of the products before any other illogical logic linked to speed to the detriment of quality .

For Bottega del Friuli, product quality, customer health and satisfaction have priority.

All forms of payment commonly used for online sales are accepted , in full compliance with current European regulations and with the aid of the envisaged encryption systems.

We use POS certified directly by the partners with whom we have stipulated specific contracts and who directly guarantee compliance with the laws and provisions regarding IT security of our customers' sensitive data .

Bottega del Friuli is equipped with a valid SSL certificate , in order to uniquely identify the web domain of the portal and certify its reliability in the transmission of information via the web .

We accept: Bank Transfer, Credit Card, PayPal and other systems better described on the Payment Methods page.

Cash on delivery is NOT accepted . This choice, although difficult and which will probably prevent some people from being able to purchase, has become indispensable in respect of the ethics of Bottega del Friuli , which puts the safety and quality of the products offered to its customers before commercial logic.

The Bottega del Friuli staff is the only point of contact that customers should contact for any need relating to orders.

Through the Customer Service page you can get in touch with our Customer Service who will be at your complete disposal .

To allow us to offer a quality service, on the Customer Service page, you will find a form to fill out to send your request and our staff will take care of contacting you as soon as possible at the contact details provided during registration or possibly communicated by you via the form.

How does the form work?
Before completing the form , we recommend that you log in to Bottega del Friuli with your credentials.
In this way, the portal will recognize you, making filling in easier , making available a summary of the orders and products ordered for which you would like assistance.
Fill out the form in its entirety and if you deem it necessary and useful, you can also attach documents or photographs to accompany your request.
Remember, the more information you give us in the form, the easier and faster it will be for us to respond to your requests.

How soon will I be contacted?
Our Customer Service is active on weekdays and during office hours .
If your request arrives during the period of activity, you will be contacted as soon as possible, otherwise you will be contacted when the offices reopen.
If you wish, in the message you can indicate the time and day on which you wish to be contacted by inserting it in the body of the message you send us.

Messages with incomplete or incomprehensible information may not receive a response.

Bottega del Friuli is a portal dedicated to the promotion of Friulian products on the national territory.

However, concessions are provided for residents of the region and local products and services are offered which are not exclusively of Friulian connotation, but are undoubtedly useful for our fellow countrymen.

In order to obtain visibility and access to these reserved and dedicated areas it is necessary to register by filling in your address completely and correctly and navigate within the portal after logging in .

We also suggest that you sign up to the newsletter, to be updated on news and services dedicated to residents in the region .
Don't worry, we are ethically opposed to the policy of unconditional and uncontrolled spam, nor are we victims!

If you are a producer, a craftsman or you own a business in the region , you could become our partner and access the exclusive area dedicated to our sellers .

How to do?
First of all, we would like to inform you that in order to guarantee quality and service to our customers and with respect for our other partners, we carry out a careful selection of the applications we receive.

In order to forward your application, you can make your request on the dedicated page ( click here ).

Once the request is received and if you have filled in all the data as requested, you will be contacted by one of our representatives who will explain the terms and conditions of the collaboration and will deepen the knowledge of your business and the compliance of your commercial proposal according to the portal's policies .

Attention: if you are already registered as a customer, you will need to use a different email or contact our staff via customer support.